About once a week I get an email via my contact form asking me; "What’s an .rtf format?" While I understand that not everyone has used computers since they were in grade school (or younger) a word processor is your main tool of work. Not knowing basic things like common file types, how to check your word count, or something else fundamental to daily work is baffling. If i went to the ER and the doctor on duty didn’t know how to use a stethoscope or how to thread the needle to stitch a bad cut I’d have one or two reservations about the rest of their job competency. More importantly, asking someone you want to be interested in your work a very basic question that about six seconds of entering a query into any given search engine will provide reams of answers for immediately causes me to ask myself; What else didn’t they research?